Refund & Cancellation Policy
Thanks for being a patron of Friend Ludo (https://friendludo.in). If you are not entirely satisfied with your subscription or transactions, we are here to help.
1. Refund Request Process
Once we receive your refund request, our team will inspect it and notify you regarding the status of your refund.
- If your refund request is approved, we will initiate a refund to your original method of payment (bank account, UPI, or credit/debit card) within 7 working days.
- You will receive the credit within a certain number of days, depending entirely on your bank or card issuer's internal policies.
2. Technical Glitches & System Errors
Unforeseen Technical Issues: In case of an unforeseen technical glitch or server error during gameplay, we will review your complaint and process a subscription/wallet refund upon verification. Final decision regarding all technical refund claims lies strictly with the company.
3. Contact Support
If you have any questions on how to return your payment or claim a refund due to an issue, feel free to contact us through our Contact Us page.